Return & Refund Policy

We accept return and exchange of products during the first 14 days after receiving the product, only in case you don't receive the package, if it is badly damaged, or if it doesn't have anything in common with the product's pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.

 

Aceptamos la devolución y cambio de productos durante los primeros 14 días tras recibir el producto, solo en caso de que el producto no llegue, esté muy defectuoso, o no tenga nada que ver con lo mostrado en la foto. No nos hacemos responsables de incorrecciones de talla o color cometidos por el comprador, lo sentimos mucho.

Order cancellation

Once the processing, packaging and shipping process has started, it can no longer be cancelled.

Refunds

We accept return and exchange of products during the first 14 days after receiving the product, only in case you don’t receive the package, if it is badly damaged, or if it doesn’t have anything in common with the product’s pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.

 

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

  • Your order did not arrive due to exceptional circumstances outside the control of harajukuclothing (i.e. not cleared by customs, delayed by a natural disaster).

  • Other exceptional circumstances outside the control of harajukuclothing.net

Exchanges

We accept return and exchange of products during the first 14 days after receiving the product, only in case you don’t receive the package, if it is badly damaged, or if it doesn’t have anything in common with the product’s pic. We are not responsible of mistakes in size or color made by the buyer, we are very sorry.

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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